Privacy Policy

At Pots and Plants HK, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website (https://potsplantshk.com) or purchase our products.

Information We Collect

We only collect data necessary to fulfil your orders and improve your experience:

• Contact Details: Name, email, phone number, shipping/pickup address.

• Payment Information: Transaction details (processed securely via [e.g., Stripe, PayPal]). We do not store credit card numbers.

How We Use Your Data

Your information is used solely for:

• Processing orders and arranging delivery/pickup.

• Communicating about your order (e.g., confirmations, delays).

• Responding to inquiries or feedback.

• Improving our website and services (via anonymised analytics).

• Sending marketing emails only if you opt-in (unsubscribe anytime).

Data Sharing & Protection

• We never sell your data. Third parties (e.g., delivery couriers, payment processors) only receive what’s necessary to complete your order.

• Data is stored securely and retained only as long as required.

Cookies

• Required Cookies: Essential for website functionality (e.g., checkout process).

• Optional Cookies: Analytics/marketing cookies (you may decline).

• Manage preferences via your browser settings.

Your Rights

Under Hong Kong’s PDPO, you may:

• Request access to or correction of your personal data.

• Opt out of marketing communications.

• Request deletion of non-essential data (e.g., unused accounts).

Policy Updates

We may update this policy periodically. Changes will be posted on this page.

Contact Us

For privacy-related questions, email us at: potsplantshk@gmail.com